Shipping policy
Last updated: September 16, 2026
This Shipping Policy applies to orders placed through D-Flector Stone Guards USA at d-flector.com and shipped to addresses in the United States. We currently ship to U.S. addresses only.
Free shipping, duties and taxes included
Every order ships free. The price you see is the price you pay: FedEx shipping, the 25% U.S. import tariff on steel goods, customs clearance and brokerage fees are all included in the product price. There is nothing to pay on delivery. We ship on a Delivered Duty Paid (DDP) basis, so FedEx will never ask you for a customs or duty payment.
Shipping origin and carrier
Every D-Flector is made and shipped from our factory in Melbourne, Victoria, Australia. Orders travel with FedEx International Priority, door to door, with full tracking and insurance. Customs clearance is handled by FedEx on our account before the parcel reaches you.
Order processing
Orders are normally packed and handed to FedEx within 1–3 business days (Melbourne business days, excluding Australian public holidays). Processing may take longer during holidays, promotions, product launches or periods of unusually high demand. If an item has a different lead time, it is shown on the product page.
Delivery estimates
After processing, typical door-to-door transit times are:
| Destination | Estimated transit time |
|---|---|
| Contiguous United States | 5–10 business days |
| Alaska and Hawaii | 7–14 business days |
| U.S. territories and APO/FPO/DPO | Please contact us before ordering |
Delivery estimates begin when FedEx accepts the shipment. They are estimates rather than guaranteed delivery dates. Weather, carrier disruptions, remote destinations, customs inspections and other circumstances outside our reasonable control may cause delays.
Tracking
We email your FedEx tracking number as soon as the order ships. Tracking information may take up to 24 hours to update after collection.
Address changes
Please check your shipping address before submitting an order. If an address needs to be changed, contact us immediately at sales@d-flector.com or +1 (385) 560-6792. We cannot guarantee that an address can be changed after an order enters fulfillment. Additional carrier charges caused by an incorrect address may be the customer’s responsibility.
Damaged shipments
Inspect the package and product promptly after delivery. If an order arrives damaged:
- Retain the product, packaging and shipping label.
- Take clear photographs of the external packaging, shipping label and damaged product.
- Contact us at sales@d-flector.com within 5 calendar days of delivery, with your order number and photographs.
Do not install or use a visibly damaged product before contacting us. Every shipment is insured; we will arrange replacement parts, a replacement product or another appropriate resolution.
Lost or missing shipments
If tracking shows no movement for 7 business days, or shows delivery but the package cannot be located, contact us at sales@d-flector.com. We will open a FedEx investigation. A tracking status of “delivered” does not automatically end our review, but customers may be asked to check with household members, neighbors, property management and the local FedEx facility.
Split shipments
Products or replacement parts may occasionally ship separately. If this occurs, you will receive more than one tracking number.
Contact
D-Flector Stone Guards North America
Maxwell & Higgs North America Inc.
11634 Ecclesia Drive
Tampa, FL 33626, United States
Email: sales@d-flector.com
Phone: +1 (385) 560-6792